Wrong size: we send the right one
If the harness doesn't fit, we send the right size free and you keep the first one. We do it this way because there's no cheap way to send a harness back to the warehouse, so we don't ask you to.
The conditions
- One swap per order.
- Ask within 30 days of delivery.
- Email help@hindlift.com with your order number, your dog's weight, chest and waist measurements, and a photo of the harness on your dog.
- We choose the replacement size with you and ship it free and tracked. It takes the same 2–4 weeks as your first order.
Faulty, damaged or not as shown
If it arrives damaged, with a part missing, or different from what our page shows, send a photo within 30 days of delivery and we refund you in full to your original payment method. Nothing to post back.
Didn't arrive
If it hasn't been delivered within 30 days of dispatch, we reship it or refund you in full, your choice.
Cancelling before it ships
Free, any time before dispatch. Email us and we'll confirm the cancellation and the refund.
Refund timing
Approved refunds go back to your original payment method within 7 business days. Your bank may take a few more days to show it.
Anything else
If something's wrong that isn't covered here, write to help@hindlift.com. We reply within 1 US business day.